{"id":3656,"date":"2024-10-08T13:00:35","date_gmt":"2024-10-08T11:00:35","guid":{"rendered":"https:\/\/ursusbags.se\/frequently-asked-questions-2\/"},"modified":"2024-10-08T13:19:28","modified_gmt":"2024-10-08T11:19:28","slug":"frequently-asked-questions-2","status":"publish","type":"page","link":"https:\/\/ursusbags.se\/en\/frequently-asked-questions-2\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will it take to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We strive to process and dispatch your order as quickly as possible. Typically, delivery times within Sweden are 3-5 working days, while deliveries within the EU usually take 4-10 working days. Please note that delivery times may vary depending on the destination and any delivery restrictions. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich shipping partners do you use?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We work with reliable shipping partners such as PostNord, DHL, FedEx and Schenker to ensure a safe and efficient delivery of your order.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere will my package be sent from?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Your package is sent from Sweden.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I track my delivery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, once your order has been shipped, you will receive a confirmation email along with a tracking link.
\nBy clicking on the link, you can easily track your delivery and see when it is expected to arrive. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I have not received my order confirmation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you have not received your order confirmation within 12 hours of placing your order, please check your spam folder in your email inbox.
\nIf you still can’t find it, contact our customer service for further assistance. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change or cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We do our best to process and ship your order as quickly as possible. If you wish to change or cancel your order, please contact our customer service as soon as possible so that we can assist you with your request. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I get my refund for returns?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Once we receive your return at our warehouse, it is expected to be processed and refunded within 7 working days.
\nThe payment will be credited back to the buyer’s original payment method used to place the order.
\nIf you paid by invoice, the amount will be adjusted on the invoice instead. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer exchanges?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, we do not currently offer exchanges.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I make complaints?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you need to make a complaint, please contact our customer service with details of the problem and a picture if possible.
\nOur team will guide you through the process and ensure that any inaccuracies or damages are addressed in the best possible way. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I collaborate with you?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We are always open to collaborating with like-minded partners. If you are interested in collaborating with us, please contact our customer service for further discussions and opportunities. <\/p>\n
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